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Fulton Telephone Company customers now must dial 10-digits (area code + telephone number) for all local calls.

On Oct. 24, all local calls dialed with only seven-digits could not be completed.  A recording is now in place informing customers their call "cannot be completed as dialed."  When customers receive this recording, they must hang up and dial again using the area code with the seven-digit telephone number.

Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programmed to use 10-digit dialing.  Many systems operate on 10-digit dialing by default, but some older equipment may still use seven-digits.  Customers who did not contact all medical alert or security providers as to whether or not their equipment needs to be reprogrammed prior to Oct. 24, should still do so to avoid interruption of service. Some other examples of services that may need to be re-programmed are: 

• life safety systems or medical monitoring devices

• PBXs 

• fax machines

• Internet dial-up numbers

• fire or burglar alarm and security systems or gates 

• speed dialers

• mobile or other wireless phone contact lists

• call forwarding settings

• voicemail services and other similar functions

Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

Why 10-digit dialing?  On July 16, 2020, the FCC adopted an Order (FCC 20-100) approving 988 as the three-digit abbreviated dialing code to reach the National Suicide Prevention Lifeline starting July 16, 2022. The Order requires all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline by July 16, 2022.  In order for 988 to work, every customer with seven-digit local dialing must be transitioned to 10-digit. The FCC ordered that any area code that has the 988 prefix assigned as telephone numbers and has seven-digit local dialing be transitioned to 10-digit (area code + telephone number) local dialing to ensure everyone is able to reach the National Suicide Prevention Lifeline using the three-digit 988 code.

More information can be found on our website at www.fultontelephone.com/10dd or by calling our office at 662-862-5000.

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